Please configure your router’s firewall settings to Source Transmission IP Address: VoIP Server Address and Source Transmission Port: UDP No. 5060, No. 10000 ~ 20000.
|Name Type||Maker||Version||Price（Tax Excluded）||Simultaneous Call|
(Pre & Post Actual Sale 36,000 JPY)
（Pre & Post Actual Sale 33,000 JPY）
Data Card Mobile Router
|I-O DATA||―||10,400 JPY||Corresponding Data Card・
Corresponding WiMAX Mobile Router
|I-O DATA||―||10,400 JPY|
|NTT PR-400NE||NTT||Ver.4.02||When using the device in FLET’S Light Next Extension, there are telephone devices that cannot acquire the IPv4 IP Address on a DHCP device. In this case, if you are using a telephone device using a DHCP configuration, you cannot use CloudPBX Services.
|Change your device settings to use the designated IP Phone Address in your telephone. If DHCP is configured in your telephone device settings, changing it to fixed IP Phone Address resolves the issue.|
|BBR-4HG||Bufallo||Ver.1.33||If the UPnP in the device settings is ON, the used SIP telephone device in CloudPBX is not normally Resist (Register to Server) and incoming and outgoing calls is not allowed.||Turn OFF the device router’s UPnP feature to temporarily resolve the issue.|
|BBR-4MG||Bufallo||Not Specified||If the UPnP in the device settings is ON, the used SIP telephone device in CloudPBX is not normally Resist (Register to Server) and incoming and outgoing calls is not allowed.||In the case of customer, changing to another router temporarily resolves the issue.|
|ETG-R||IO-DATA||Ver.1.20||In snom300 (SIP Phone) and SIP Transmission, when a portion malfunctions, snom300 may not be able to receive or make calls. Unresolved.||In the case of customer, temporarily changing to another router is not allowed.|
|NetScreen 25||Juniper Networks||Firmware Version: 5.3.0r5.0||In the outdated firmware, only the voice does not go through. The following firmware have been verified by our company: Period: 2004 Firmware Version: 5.3.0r5.0 (Firewall+VPN)||It is possible to resolve this issue temporarily through firmware update.|
|NTT PR200NE||NTT||Before 3.07||In the outdated firmware, snom300 (SIP Phone) cannot connect to a network and router fails to restart.||The issue is temporarily resolved by updating the firmware latest version (3.07).|
|BRL-04CW-U||Planex||No version update since Ver.1.0.0 (initial version) 09/03/05||In SPA3102, if 2 or more devices are connected, you are unable to login to only 1 SIP Server Device.||Login: Changing the SIP Port in SPA3102 temporarily resolves the issue.
Transmission: Turn OFF the SPI Feature to temporarily resolve this issue.
・Please configure your router’s firewall settings to Source Transmission IP Address: CloudPBX VoIP Server Address and Source Transmission Port: UDP No. 5060, No. 10000 ~ 20000.
|Type of Connection||Corresponding Speed||CloudPBX Use|
|Light Fiber Connection||10～100 Mbps||○|
|Number of Simultaneous Calls||Standard Bundle|
・General ADSL and Light Circuit is influenced by ISP and UP Circuit congestion,
・Fluctuating amount of data transmitted and load on network device.
・There may also be cases of voice latency and unsecured number of circuits.
・Customers using the Free Demo can verify the call system requirements.
※ Caution 1.) For corporate customers, there are cases where the Security Policy cannot be changed. Please consult your Network Manager regarding the advisability of setting contents and changes.
※ Caution 2.) Depending on the broadband router, there are cases where CloudPBX cannot be used due to the limited setting feature.